My occasional notes on simplification, information design, clear writing and the like
Sunday, November 04, 2007
More silly questions
Further to my recent post, I've been helping my elderly father-in-law manage his online bank account with the Nationwide. It asked us to choose four security questions and give answers that we then have to remember at any point in the future. What age do they assume their customers are? Does anyone over 7 years old actually have a favourite colour? How about some questions suitable for people over 50? Such as 'how much did Mars Bars used to cost?', 'what do you hate most about online banking?', or the reliable 'where were you when you heard that President Kennedy had been shot?'. But best to stay away from 'what did you come upstairs for?' or 'where are your car keys?'.