I recently bought a timer device from Clas Ohlson, the Swedish household store that's opened a branch in my town.
I have been completely defeated in my attempts to set it up. The first evening I put this down to tiredness, so I tried again in the morning.
There seem to me to be four possibilities:
- 1. the timer is faulty
- 2. the timer is faulty because I hurled it across the room
- 3. the instructions are not clear
- 4. I am too dim to understand the instructions.
My question is: am I entitled to a refund? Yes, if option 1 is true, but how do I prove it? But shouldn't I also be refunded if either option 3 or 4 is true, since the product (the switch and its instructions) are not usable by me (the customer of average intelligence). And perhaps also if option 2 is true because it is the inevitable outcome.
Have a look for yourself. I think the giveaway is the warning at the beginning.