Parcelforce left a card saying they'd tried to deliver a parcel. Other couriers leave it with a neighbour, but they take it to the post office in the middle of town. I was away so Mrs Simpleton went to the post office to pick it up. Queued for ten minutes but they wouldn't give it to her because she wasn't me. So I had to go back into town to queue again and pick it up instead, armed with photo ID and proof of address.
Sorry to go on about this, but it's traditional when blogging about consumer gripes.
So it was nice to see how they've branded this service: